Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a secure, personalised, and compliant gaming experience. This includes details you provide directly when creating an account, making deposits or withdrawals, or contacting our support team.

Personal Information

Personal information may include your full name, date of birth, residential address, email address, telephone number, government-issued identification documents, and payment account details. We collect this data to verify your identity, meet regulatory obligations, and process financial transactions.

Usage and Technical Information

When you visit our site or use our platform, we automatically collect certain technical data such as your IP address, browser type, device information, pages visited, and time spent on the site. This information helps us understand how our services are used and allows us to improve functionality and security.

How We Use Your Information

We use the information we collect for several legitimate purposes. These include verifying your age and identity, processing deposits and withdrawals, providing customer support, preventing fraud and money laundering, improving our games and website, and communicating with you about important account matters or promotional offers when you have consented to receive them.

All use of your personal information is limited to what is reasonably necessary and permitted under applicable Canadian privacy laws.

Sharing and Disclosure

We do not sell your personal information to third parties. We may share it with trusted service providers who assist us in operating our business, such as payment processors, identity verification agencies, hosting providers, and professional advisers. These partners are contractually obligated to keep your information secure and to use it only for the purposes we specify.

We may also disclose information when required by law, regulatory authorities, or to protect the rights, property, or safety of Lucky Days Casino, our players, or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyse site traffic, and deliver relevant content. You can manage your cookie preferences through your browser settings at any time. Some cookies are essential for the website to function properly and cannot be disabled.

Data Security

We take the protection of your personal information seriously and implement appropriate technical and organisational measures to prevent unauthorised access, loss, misuse, or alteration. While no system can guarantee absolute security, we continuously review and update our safeguards to maintain a high level of protection.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data where permitted by law. You may also withdraw consent for certain processing activities, such as marketing communications, by adjusting your account settings or contacting us directly. We will respond to such requests within a reasonable timeframe and in accordance with applicable requirements.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once it is no longer needed, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our support team through the live chat feature on our website or by email at [email protected].

This policy is effective as of January 2025.